Privacy Policy

Artisian Archive ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect when you use our Platform, how we use it, with whom we share it, and what rights you have over it. It has been prepared in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"). By using the Platform, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

Account details: your full name, email address, and phone number when you register.
Location: city, state, or country as provided during registration or checkout.
Payment information: transaction records such as the amount paid and order details. We do not store your card, net banking, or UPI credentials — these are handled entirely by Razorpay.
Reviews and ratings: any course reviews or ratings you voluntarily submit on the Platform.
Communications: messages or support requests you send us via email or through the Platform.

1.2 Information Collected Automatically

Usage data: pages visited, courses viewed, links clicked, time spent on the Platform, and navigation paths.
Device and technical data: IP address, browser type and version, operating system, and referral source.
Cookies: as described in Section 3 below.

2. How We Use Your Information

We use the information we collect for the following purposes:

To create and manage your account on the Platform.
To process your course purchases and activate your access through Razorpay.
To send transactional communications such as purchase confirmations, receipts, and important account-related notices.
To respond to your support requests or enquiries.
To send you marketing or promotional communications about new courses or offers, where you have provided your consent. You may opt out at any time.
To improve the Platform's content, features, and overall user experience.
To detect and prevent fraudulent transactions and unauthorised access.
To comply with our legal and regulatory obligations under applicable Indian law.

3. Cookies

We use cookies — small text files placed on your device — to support the functioning of the Platform. We use the following types:

Session cookies: deleted when you close your browser. Used to maintain your login session and support secure navigation on the Platform.
Persistent cookies: remain on your device until they expire or are manually deleted. Used to remember your preferences and recognise you on return visits.
Payment cookies: Razorpay may place cookies on your device as part of the secure payment process.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

4. Sharing of Your Information

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

Razorpay:we share the minimum information required to process your payment. Razorpay's privacy policy is available at razorpay.com/privacy.
Service providers: trusted third-party vendors who support our operations (such as cloud hosting and email delivery), bound by confidentiality obligations and only permitted to use your data as directed by us.
Legal authorities: where required by applicable law, court order, or a valid request from a government or regulatory authority.
Business transfers: in the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction, subject to equivalent privacy protections.

5. Data Retention

We retain your personal data for as long as your account remains active or as necessary to fulfil the purposes described in this policy. Certain data, such as transaction records, may be retained for longer periods to comply with legal obligations under Indian tax and financial regulations. If you request deletion of your account, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law.

6. Data Security

We implement appropriate technical and organisational safeguards to protect your personal data from unauthorised access, alteration, disclosure, or loss. These include HTTPS encryption for all data in transit, secure and access-controlled servers, and hashed password storage. While we take all reasonable precautions, no method of internet transmission is entirely secure, and we cannot guarantee the absolute security of data transmitted online. In the event of a breach that affects your rights, we will notify you as required under applicable Indian law.

7. Your Rights

Under applicable Indian privacy law, you have the right to:

Access: request a copy of the personal data we hold about you.
Correction: request that inaccurate or incomplete data be corrected.
Deletion: request deletion of your account and associated personal data, subject to any legal retention requirements.
Withdraw consent: opt out of marketing communications at any time by using the unsubscribe link in any email we send, or by contacting us directly.

To exercise any of these rights, please contact us at contact@artisanarchive.in. We will respond within a reasonable timeframe.

8. Children's Privacy

Our Platform is not directed at persons under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has registered or shared data with us without appropriate consent, please contact us immediately and we will take prompt steps to delete such information.

9. Third-Party Links

The Platform may contain links to third-party websites (such as Razorpay). We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Where changes are material, we will notify you by email. Continued use of the Platform after changes are posted constitutes your acceptance of the updated policy.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and the SPDI Rules, 2011, we have designated a Grievance Officer to address privacy-related complaints. If you have a concern about how your data is being handled, you may contact:

Grievance Officer, Artisian Archive
Email: contact@artisanarchive.in

Grievances must be submitted within 30 days of the event giving rise to the complaint. We will endeavour to acknowledge and resolve your grievance within one month of receipt.